Fascinators by Titfer Designs
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TERMS AND CONDITIONS

Privacy Policy:

We are committed to protecting and respecting the privacy of all of our customers and visitors.
The information collected from customers is used for billing and administration purposes only.  Titfer Designs can only access a customer's address, telephone number and e-mail details.  All financially sensitive information is not accessible to Titfer Designs.
No information will be sold or passed on to third parties.

Description of Goods

Please keep in mind that our fascinators are handcrafted unique pieces.
If the listing states that the item is in stock and ready for dispatch
you will receive the exact item as advertised. However, if this is not stated in the listing
then you are viewing a photograph of an item that has previously been made for a customer.
Should you order this product we will do our utmost to make an exact copy, but due to the
fact that we are working with natural products and each piece is individually handmade
slight variations may occur.

We take all reasonable care to ensure that all colours are represented accurately, however, we will not be held responsible for colour variations as they may appear on different monitors and we urge you to make use of our free colour sample service.

Feathers are a natural product and therefore sometimes carry  slight imperfections, however, Titfer Designs will always do their best to supply you with the impossible  - perfect feathers.

Please note that the shape and size of a mannequin head differs somewhat to that of the female adult head
and subsequently the fascinators advertised may appear slightly larger on the photo than they actually are.
For exact measurements please contact us before buying to avoid disappointment.



Orders and Returns:

When ordering a bespoke piece a 25% non refundable deposit will be required before work can commence.
No refunds will be given on bespoke pieces.

We are delighted that you have chosen to buy from Titfer Designs. However, due to reasons of hygiene your item cannot be returned so we would urge you to make use of our free colour sample service to avoid disappointment.

However, should Titfer Designs decide to accept a return a refund will be given on the original purchase price plus postage and packaging when the item is received in the same state as sent.  Return postage and packaging will not be refunded.

In the event that an order is lost in the post a refund will not be given until 15 working days after sending, this is the amount of time stipulated by Royal Mail before they acknowledge that a parcel has been lost.

Should your order be damaged in the post please notify us within 24 hours of receipt together with photographic evidence of the item and packaging, whereupon a claim will be submitted to Royal Mail and you will be reimbursed immediately after we have received compensation from Royal Mail.

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